Data Deletion Instructions

• Businesses that use Botivo, including businesses that connected their WhatsApp Business account to Botivo.
• People who messaged or called a business whose WhatsApp or phone line is managed by a Botivo AI system.

1. Email help@botivoai.com with the subject “Data deletion request”.
2. Tell us who you are: your business name and account email if you’re a Botivo customer, or the phone number you used and the business you contacted if you messaged a business.
3. We confirm we received your request within 3 business days, and may ask you to verify that the data is yours.
4. We delete the data within 30 days and email you when it’s done.

• Your Botivo account and business profile.
• Connected WhatsApp and Meta details, including the access tokens Botivo received from Meta.
• Conversations, messages, voice notes, call records, and transcripts.
• Files and knowledge documents you uploaded.
• Usage records linked to you.

If you messaged a business through a Botivo AI system, we delete your messages and contact details from that business’s Botivo records. Because Botivo handles those messages on the business’s behalf, we may let the business know about your request.

We keep payment and invoice records for as long as the law requires (for tax and accounting). Card details are never stored by Botivo — they are held by our payment provider, Stripe. Information already shared with Meta or WhatsApp is governed by their own policies; you can manage it in your Meta and WhatsApp settings.

Businesses can remove Botivo’s access at any time: in Meta Business Suite → Settings → Integrations / Business integrations, remove Botivo. After you disconnect, Botivo can no longer read or send messages, and we delete the connected WhatsApp data from our systems within 30 days, or sooner if you ask.

When a Botivo account is closed, we keep the data for 30 days in case it was a mistake, then permanently delete it (except the payment records described above).

Email help@botivoai.com anytime. Our Privacy Policy explains in detail what we collect and why.