Terms of Service

These Terms of Service (“Terms”) are an agreement between you (the business using our service, “you”) and Botivo LLC, a Wyoming limited liability company (“Botivo,” “we,” “us”). By creating an account, accepting a quote, or using our service at botivoai.com, you agree to these Terms. If you use Botivo on behalf of a company, you confirm you are allowed to accept these Terms for it.

Botivo is a managed service. You tell us what your business needs, and our team designs, builds, deploys, and manages AI systems for you — for example AI receptionists that answer phone and WhatsApp calls, and WhatsApp AI agents that answer customer messages. You use our customer portal to request systems, review quotes, pay, follow your conversations, and manage your plan.

Botivo is for businesses. You must be at least 18, give us accurate information, and keep your login details safe. You are responsible for everything done through your account. Tell us right away at help@botivoai.com if you think someone else has accessed it.

After you submit a request, we review it and send you a quote. An order becomes binding when you accept the quote and your first payment succeeds. Once a quote is sent it does not change; if something needs to change, you can decline it and we will send a new quote. Estimated delivery dates are estimates, not guarantees.

• At checkout you pay the one-time setup fee plus your first month of service.
• After that, your monthly fee is charged automatically on the same day each month.
• Payments are made by card through our payment provider, Stripe. You authorize us to charge your saved card for amounts due under these Terms.
• Prices are shown in US dollars and do not include taxes unless stated.
• If a payment fails, we may pause your AI system until the payment is made.

Each plan includes usage limits, such as call minutes, voice minutes, messages, or follow-ups, as shown in your quote. If you go over a limit, your AI system keeps working and the extra usage is billed at the overage rates in your plan. Overage is charged automatically to your saved card once it reaches the amount shown in your plan. If an overage payment fails, we may pause the affected features or your AI system until it is paid. Usage limits reset each month on your billing date.

• You can request upgrades, downgrades, or changes to your plan from your portal. Every change is reviewed and approved by Botivo.
• Additions and upgrades are charged right away for a full month (plus any one-time setup fee), and start immediately.
• Removals and downgrades take effect from your next billing date.
• Your billing date does not change.

Setup fees are non-refundable, because they pay for work we start right away. Monthly fees are not refunded for the current month, including when you cancel, downgrade, or remove features part-way through a month. If we charge you by mistake, contact us and we will correct it.

There is no minimum commitment — you pay month to month and can cancel at any time by contacting us at help@botivoai.com or from your portal where available. Your AI system keeps working until the end of the month you already paid for, and then stops. You will not be charged again after cancellation.

• The information, documents, and instructions you give us are accurate, and you have the right to share them.
• You follow WhatsApp’s and Meta’s rules, including the WhatsApp Business Policy and Commerce Policy— including getting your customers’ permission (opt-in) before messaging them.
• You follow the laws that apply to your business, such as consumer protection, marketing, privacy, and call-recording consent laws.
• You review important information your AI system gives your customers (such as prices, policies, and appointments).

You may not use Botivo to:

• send spam or unsolicited bulk messages, or message people who have not agreed to hear from you;
• mislead, defraud, or scam anyone, or pretend the AI is a specific real person;
• share illegal, hateful, harassing, sexually explicit, or harmful content;
• sell or promote products or services that WhatsApp or the law does not allow;
• attempt to break, overload, copy, or reverse-engineer our platform.

AI systems can make mistakes or give incomplete answers. We build and monitor your AI system carefully, but we do not guarantee that every answer will be correct or that you will achieve any particular business result. You can pause the AI and reply yourself at any time from your portal.

Botivo relies on other companies to deliver the service — for example Meta (WhatsApp), Telnyx, OpenAI, Vapi, Stripe, and Supabase. Their own terms may also apply to you, and we are not responsible for their outages, changes, or decisions (for example, Meta limiting or suspending a WhatsApp number). Fees charged by these providers for your usage, such as WhatsApp conversation fees, may be included in your Botivo bill.

Our Privacy Policy explains how we handle information. We process your customers’ information only to run your AI system, on your behalf. You can ask us to delete data at any time — see our Data deletion instructions. When your account closes, we keep your data for 30 days and then permanently delete it, except records we must keep by law.

You own your business content and data, including your documents and your customers’ conversations. Botivo owns the Botivo platform, our software, workflows, prompts, and know-how. While your subscription is active, you may use the AI system we build for you for your business.

We may pause or end your service if you don’t pay, break these Terms or the WhatsApp/Meta rules, or use the service in a way that could harm others or our platform. Where reasonable, we will warn you first and give you a chance to fix the problem.

The service is provided “as is” and “as available.” To the extent the law allows, we do not promise that it will always be available, uninterrupted, or error-free, unless we agree otherwise in writing.

To the extent the law allows, Botivo’s total liability for any claim related to the service is limited to the amount you paid Botivo in the 3 months before the event that caused the claim. Botivo is not liable for indirect or consequential losses, such as lost profits, lost revenue, lost customers, or lost data.

We may update these Terms as our service changes. We will update the date at the top of this page, and for important changes we will notify you by email before they take effect. Continuing to use Botivo after a change means you accept the updated Terms.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any dispute will be handled in the courts located in Wyoming, unless the law requires otherwise.

Questions about these Terms? Email help@botivoai.com.