Frequently asked questions
The questions we hear most before a strategy call.
Do I need to know how to code, or build anything myself?
No. You never touch a flow builder or write a prompt. You tell us about your business — our engineers build, deploy, and maintain the AI employee.
Which channels do you support?
WhatsApp, voice, website chat, and email today, with more planned. One AI employee can run across several of these at once, sharing the same knowledge.
How long does setup take?
It depends on how many channels and integrations are involved. After your strategy call, we'll give you a realistic timeline for your specific setup.
Can I review it before it talks to real customers?
Yes — this isn't optional. Every AI employee, and every change to one, goes through a review step where you approve it before it goes live.
What happens if it can't answer something?
It hands off to a real person rather than guessing. You can also take over any live conversation from the portal at any time.
Does it connect to my existing calendar or CRM?
Yes. Your calendar stays the source of truth for appointments — the AI employee books directly into it rather than Botivo maintaining a separate one.
Is this the same as a chatbot builder?
No. Chatbot builders hand you the tool and leave the rest to you. Botivo's team builds and manages the AI employee for you, end to end.